Comments on: The Starbucks Customer FEEDBACK Experience

By: Myka Fujii

Myka Fujii — Wed, 16 Sep 2009 12:43:30 +0000

Actually I love some of Starbucks sandwiches. It goes well with my Iced Latte. The pastries are okay, except they make too many kind which if you notice has similar after taste. I don’t know, maybe a distinct taste? But what the heck? I love starbucks and the branch I visit everyday has lovely employees which never fails to make my perfect coffee

By: geral sosbee

geral sosbee — Sun, 09 Aug 2009 18:28:13 +0000

Pls permit this imposition:in the fbi’s campaign to silence me, the thugs enter Starbucks, show a fraudulently obtained court order, and induce your employees to ‘medicate’ my coffee (usually a grand, non-fat, no foam latte); the latest incident occurred at about 9:30 AM, 8-8-09,at Starbucks on the 1500 block of Ed Carey Dr ( South Loop 499 ), Harlingen, Texas. The employee who apparently spiked my coffee was female, 20 ish, and expressed mild fear as she insisted that she both prepare the drink and deliver same to me at the drive through.
The fbi later set off the beep-alarm to notify me that I was poisoned. The drug used against me is probably medroxyprogesteroneacetate. Some of your employees know me, have studied my website (regarding fbi/cia crimes, including false imprisonment, forced suicide, murder and calumny) and have confirmed to me in private that Starbucks honors the court order against me.
On some visits, however, the Starbucks employee allows me to watch the preparation of the coffee, so that that employee can honestly report to the fbi operative that no medication could be secretly planted because I was inspecting every step.
Please advise you employees in Harlingen, Texas, that I should be permitted where possible to inspect the making of the latte, so that Starbucks stops poisoning me. Thank you kindly.geral w. sosbee

By: charlie chung

charlie chung — Tue, 02 Jun 2009 22:14:06 +0000

Your Starbucks employees are indeed changing. Too many tattoos on their necks and arms and too many facial piercings. (ick) Mabe this is why so much of the attitude. BUT!!!! on a side note:
love the way you are contributing to the economy by trying to reduce unneeded costs, and helping the planet by recycling!!! Now that’s the right attitude……
LOVE YOUR PLANET. RECYCLE>

By: Joy

Joy — Wed, 06 May 2009 12:45:22 +0000

Please bring back the old plain chocolate brownies! The new ones are more typical, and not as savory or chocolatey or divine! I miss the old ones.

By: Paul Schwartz

Paul Schwartz — Fri, 21 Mar 2008 02:44:35 +0000

I agree lexicon – selling sandwiches doesn’t fit the brand, or go with coffee very well. They were out of place for Starbucks. Baristas were probably told to push the sandwiches because they were not selling well. The pastries that do go with coffee seem to enhance the experience – and they smell good too!

By: lexicon8410

lexicon8410 — Thu, 20 Mar 2008 21:07:55 +0000

I applaud Starbucks for getting rid of the sandwiches. It was unfocused to the brand image and made Starbucks more like a McDonald’s. It seemed like the baristas were told to try to sell the sandwiches because they would ask me everyday if I want a sandwich and it started to get annoying.

By: CustServ: Customer Relations: The New Competitive Edge

CustServ: Customer Relations: The New Competitive Edge — Fri, 07 Mar 2008 09:09:38 +0000

[...] Paul Schwartz: “What is the Starbucks Experience?” and “The Starbucks Customer FEEDBACK Experience” [...]

By: Re-Experiencing Starbucks: Update 3 - The Training « Customers Rock!

Re-Experiencing Starbucks: Update 3 - The Training « Customers Rock! — Sat, 01 Mar 2008 00:34:39 +0000

[...] Paul Schwartz from CustomerU: “What is the Starbucks Experience?” and “The Starbucks Customer FEEDBACK Experience” [...]