Posted on June 20, 2007 by Paul Schwartz
When I make my monthly visit to my neighborhood PetCo I often stop at the near-by Jack In The Box drive-thru for a quick meal. Up until a month ago this Jack In The Box was closed for several weeks to do some remodeling. It just so happens that I have been there three times in the last month, which for me is a [...]
Filed under: Customer Focus, Customer Strategy, Employees, Feedback Incentives, Voice of the Customer | 1 Comment »
Posted on May 14, 2007 by Paul Schwartz
I’ve had two experiences recently where I was offered an incentive to provide feedback about my experience. At the end of my PetCo receipt was an offer for $2 off my next purchase if I would complete their online survey. LaSalsa, a Mexican fast-food eatery, was offering a free a la carte entre if I [...]
Filed under: Feedback Incentives | 1 Comment »
